I'm not sure I remember what life was like before lock down.
Now my commute is the walk to my office ... boy, hasn't things changed.
Near where I live is the summer house of the painter JMW Turner, when he had it it was fields, now it's built up.
We recently had a lecture and all of the friends came together. Back in February that would have been face-to-face, now this was on Zoom. There were 48 of us and most of these people are in their 60s, 70s and 80s.
That's how much the world has changed.
In fact social media usage has gone up 50%.
This change in society has made a massive change to the way we work and live.
Social Media Has Changed the World
Everybody is online and are used to be online. Even those managers who said "you have to be in the office" have had to allow people to work from home. Call centres have shifted to home working. We are also hearing people talking about "network management" which is the world we live in now, where our staff work from home.
The latest stats on social media are amazing and these are before lock down.
How is Social Media Making an Impact?
Simon Kemp in his research says that there are 4.57 Billion people in the world on the internet, that is up 7% on last year. There are 3.81 Billion people, active, on social media. That is up 300 million on last year.
So while "Sharon" on facebook left Facebook, 300 million people joined.
In fact the world has changed with social media, from the way ideas are propagated to the way we do business.
But If We Know our Clients on Social, Why Don't We Move our Sales Operation on There as Well?
Social Selling Is Not Cold Calling on Social
In the past, advertising, cold calling and email marketing are all based on interruption and broadcast. The mistake people make is they think social selling is the same.
This is why you get these connection messages over Linkedin where people pitch at you. This is not social selling, it is cold calling on a social network. My advice is to block people that do this.
Social Selling Also Is Not Writing Content and Hoping
I often hear people saying, that social selling is about writing content and then praying that somebody will contact you. It's not that either. We teach people how to prospect on social.
What Is Social Selling?
Social selling is based on three things
1. Your profile
2. Your network
3. Content and connecting
Social Selling Methodology
Too many people see social selling as "random acts of social". They post and hope something will happen. They send connection requests and hope something will happen. It's all random and all based on hope.
We teach sales people a methodology, which we have used many, many, many times and if you follow the steps you will create leads and meetings. Better still, you will create conversations.
But We Tried Social Before
When we started the business 4 years ago, there seems to be this ivory tower and theoretical view in social media. "Well it just works" seems to be the view of social media from the Gurus. Social Media works because I say it does, is another common attitude. But does it really?
I wrote this article back in 2016, How to use Twitter to get 10 C-Level Appointments Per Week — A Case Study which clearly provide a business case to be selling with social. But even 4 years on, people are questioning the value.
One of the issues is the barrier to entry to be a "social media guru" is low. People are still setting themselves up as social media gurus and offering nothing more than snake oil. One of our clients fired their social media person because they were "useless" they told me, they then justified the hire by saying "we thought he would be good at social media, because he had a beard". I kid you not!
As all we do here at DLA Ignite is social (we are not a full service marketing agency for example) we are able to focus on social and get the best results for our clients.
The next paragraph details an example.
Social Selling Results
Eric Doyle, he's a partner of ours. He's posted about the fact that he has started riding his bike again.
At the time of writing Eric has 36 likes and 53 comments. That means with the average person having 500 connections on Linkedin that has reached 44,500 people. Think how long it would take you to build an email list of 44,500 people. We could assume that those 44,500 have 500 connections, so that connect could be seen by 22 million people. Who cares? You want leads and meeting after all!
Last time I spoke to him, he has got 6 new business meetings from this, it took him 20 minutes to create.
(I wonder if you can create 6 new business minutes in 20 minutes from advertising, cold calling or email marketing? ... I doubt it, but let me know if you can).
So What? - The Winners are on Social
This Business to Consumer (B2C) world gets pulled into Business to Business (B2B) world. In other words our B2C behaviours, become normal in B2B. How? Because we bring our everyday lives into the world of work.
BMW for example, even before Covid19 was selling through social. In November last year, they got 28 pieces of inbound (people making an enquiry to buy cars) through LinkedIn. I'm not talking about their website, I'm talking about people making enquiries through social.
BMW ere able to convert 14 of these into sales. Let's assume a BMW is $50,000, that's 14 x $50,000 = $700,000
That's an additional $700K that they signed from social media. This was for zero cost of Marketing.
Ironically, their competitor, Jaguar Land Rover announced in the same month, November 2019 that they were reducing production as they were not selling enough cars.
This is clear evidence that business has moved to social and the winners who are there .... are winners. And the losers who are not there ... are losers.
Changing Times Require Training.
We often hear sales leaders say, "if used the same sales methodology for the last 20 years, it was good enough for me then, it's good enough for me now". In light of the changes we have all been through over the last 3 months, this surprises us.
It's like saying, I ran a marathon 20 years ago so I can still run one today.
We all know the world has changed, we all know the way people buy has changed, it is our duty as leaders to quip our sales team with the skills they need to sell in this ... "new normal".
You can find me on social here
One thing is for sure. Businesses that had already established an e-commerce channel generally fared better than those that didn’t because they have a sales channel that is more resilient to this type of crisis. Consequently, some sales shifted to e-commerce. This can be seen in data provided by statista (B2C figures). An example: Walmart’s e-commerce sales increased by 74 per cent in Q1 2020.