Digital Leadership Associates



We are Digital Leadership Associates experts in Social Media Strategy, Social Selling and Social Media Management


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Why social customer service is vital

Social customer care has been available for quite a long time...but increasingly it's becoming the norm.

This isn’t a case of being a first adopter anymore, trust me, your competitors are out there doing this. Social is here to stay. Don’t...…

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I know; therefore I do.

I wrote a piece a while back, asking the question, will your next hire for your sales team be a data scientist. It is evident that this...

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The customer is always right

We are entering an unprecedented era in Sales & Marketing. I for one am truly excited by it, and I hope you are too. 

For the...

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The retail apocalypse in America

Although there are many finance and conspiracy theories about why this is happening...the truth is probably just that businesses are...

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Who remembers Xena the Warrior Princess?

I have been given a label, not that I felt I needed one, but apparently we all need to be labelled. I am a Xennial! Are you? If you were...

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