An interesting article on how chatbots can and will be used by Human Resource (HR) departments to take away some of the drudgery. Where can I order Business Cards? How do I book Holiday? What do I do when I know I'm pregnant? Currently these are probably provided by an HR help desk or intranet. Either way a NLP chatbot would probably be the answer.
But buried in the article is a comment about a roadmap, common goals, cross department agreement .... A strategy. Something ALL departments can agree on and buy into. Great way to start a project .... buy-in, agreement, measurement and governance.
All new technology based initiatives such as using artificial intelligence in the workplace require the design of a technology roadmap outlining the short-term and long-term goals and how the organization will meet these goals. This means the cross functional team of HR, IT, and Digital Transformation will need to agree on a shared vision for employee experience and define the technology roadmap to bring this vision to reality.