I lived in Harrow, in London until I was 8 years old. I would play football with my older brother and a gang of boys (sorry forgotten...

It's not rocket science to think that happy employees makes happy customers.

If you look at the recent demise of Thomas Cook, there are...

If you aren’t an exceptional brand, a top influencer, or the current occupant of the White House, then I hate to be the bearer of bad...

In the not too distant past if a rumour started about a retail company it probably took an industry magazine or a national newspaper to...

“A majority of U.S. OTC pharmaceutical brands are being overshadowed as more consumers are choosing to buy OTC medicine from...

I picked up what I hope will turn out to be a welcome and positive news story for the retail sector from Sainsbury's this week, they say...

Last week we ran out first #DLAIgnite global conference, we did the usual things.  Flew in our Associates and resellers from around...

If you talked to someone who went to 'Harvard' and they suggested you take a good long look at your LinkedIn profile would you?

I came...

I've just spent the day with 50 Learning and development Leaders, where we defined a training strategy that built in change.

One of the...

In the last two weeks Apple announced it's new Apple watch, like it's phones it has to innovate to stay level or stay ahead of its rivals.

Happy Birthday Bruce Springsteen. 70 years old this week.

I hate Bruce Springsteen. Actually that's not true. I used to hate The Boss....

In Internet culture, the 1% rule is a rule of thumb pertaining to participation in an internet community, stating that only 1% of the...

So after all these years, Thomas Cook has collapsed.

This is what disruption looks like!

When I was growing up package holidays were a wow!...

When you think about watching stuff on the TV what comes to mind, do you think about the biggest screen in the house, or do you think...

My day job is working with companies who are needing to 'change'. This focus comes with lots of reasons, most of them are...

A 2016 report from the International Commission on Financing Global Education Opportunity estimates that 30 percent of young adults will...

China’s tech giants have been stealthily extending their interests in content platforms, with potential e-commerce content marketing and...

Human Resources (HR) is at a crossroads, never before has the HR department been at the central to the way an organisation needs to act....

Over the years I've been involved in the periphery of financial services, it's a highly regulated sector and most meetings I've ever...

We all know the world has changed.  Social Media, Internet, Mobile, Artificial Intelligence, Machine Learning, Blockchain, Cloud,...

I started my sales career selling in small software houses.  You ran the deal, you might have a pre-sales person to help.  The...

I'm writing this in a hotel in Hatfield, which is a town outside North London.  We have run our first #DLAIgnite conference, which...

I often ask the question of companies are they digitally transforming?  They usually reply, they are.  Then I ask, which...

About 16 shops are closing every day as retailers restructure their businesses and more shopping moves online, so says yet another...

It used to be said that 'we (The British) are a nation of shopkeepers' but based on recent times you would be hard pressed to believe...

I was at a Digital Transformation conference last week.  Of those that attended I'm not sure anybody went back to the office hoping...

You must have seen the articles.  Now is the time to learn to code.  Then the week after, you shouldn't learn to code.

So while...

If you think about an organization and the way that organisation "works" it is all about communication.

Sales is the easy example, as we...

We read a new story every day, we see updated headlines every day, and if we're in the industry sometimes we even hear it first hand from...

We write about it, we read all kinds of articles about it, we even attend conferences, Webinars, and internal meetings about it.

This...

I came across an article (link below) that takes a look at the top retail trends for 2019, and also suggest a few for 2020, make of them...

I was at a "Disruption" conference yesterday, speaker after speaker showed examples of this amazing digital future.  Blockchain,...

As we head into Q4 for some people, or we are in Q2 at my old company.  Either way, we need pipeline.

We need leads and meetings.

It's...

I was reading the article in the link below which highlighted to me some of the key issues with the intrusive ad industry, but also how...

Search is great, but only if you know what you're looking for which is why 'content discovery' is a critical part of the 'Alphabet' owned...

In April, Facebook CEO Mark Zuckerberg said more than three million advertisers were running Story Ads across Instagram, Facebook and...

I spend a lot of time talking about how social media has already disrupted the traditional buying process in B2B, with over 68% of...

When you hear the term 'disruption' what comes to mind?

For most companies this means that a competitor, or worse still a start-up has...

I know that people often see "employee experience" as about bean bags and table football etc.  Actually employee experience is about...

Back in the day I was brought up to believe in the old fashioned values that being the man about the house meant being not only the bread...

At my last company I worked for an inspirational VP who was always trying to do things better.  What I mean by that is find a more...

A friend of mine has a new job, nothing new in that.

It's at a startup.  They have a new way of doing an old process.  This...

Organisations get this the wrong way round.

There is all too much talk about tools.  The problem with tools, apart from the fact that...

Danielle Guzman ⭐️ (@guzmand) Posed the following question on a Tweet the other day ....

“Digital Transformation on top of a...

I see a lot of rubbish talked about in the world of sales.  People wrapping up old ideas as new.  People positioning themselves...

For all my software, TV, and music subscriptions, there’s one thing I’m not paying for and that’s journalism. 

This includes...

Things have moved on in sales.

Cold calling has a number of problems, it's slow, it's inefficient and it's ineffective.  Somebody...

We are seeing that social / digital is making an impact on business.

I'm not talking about the move to Cloud / SaaS and the systems change...

It's Sunday and I'm writing a blog.

It's actually worse than that, I've just spent a load of time connecting to people on Linkedin as well.