Many of you may know that I do a lot on social .. it stands to reason, we help companies transform with social, in sales, human...
Net Promoter Score has been a main stay of the world of customer experience, but in a social world is it relevant? What do I mean?...
This is a good article from my friend Carlos Gil, and congratulations on being a contributor at "Entrepreneur". What I would say about...
A short (8 minute read) from the team at Brandwatch on the different perceptions of industries and brands on social. For example,...