Gartner released the hype cycle for 2020 and there is nothing on there about social media.
Where as, you check out this research from
We are Digital Leadership Associates experts in Social Media Strategy, Social Selling and Social Media Management
As a free user, you can follow Passle and like posts.
To repost this post to your own Passle blog, you will need to upgrade your account.
For plans and pricing, please contact our sales team at firstname.lastname@example.org