Brands that didn’t take e-commerce and digital mastery seriously enough before the pandemic are now out of business, or heading in that...

The current crisis has forced organisations to adapt rapidly to new realities, opening everyone’s eyes to new, faster ways of working...

I've been involved in eCommerce since the very early days, and during that time I've seen a lot of brands come and go, along with a whole...

As the mighty 'Amazon' are now opening up further to include several well known 'luxury' brands some are saying this is a good move. I...

eCommerce as we know it started its journey at the very end of the last century. There was no blueprint, and definitely no template. ...

The daily pressure on physical retailers around the world to meet the expected demands from consumers has never been greater. The bar to...

I had yet another Zoom call today with a client who has attended 2 separate, 1 to 2 hour ‘Social Selling’ ‘Masterclasses’ and are now...

For business and consumer behavioural reasons I keep a close watch on China - and not just for stories, myths, and especially not for...

Despite the fact that more people are accessing publishers’ sites via mobile devices, publishers aren’t wringing their hands about the...

Are you a business that uses digital gift cards? I came across the article in the link below that takes a look at the 'Gift Card' sector,...

Many companies today have a 'Customer Service' team, these are the unsung heroes of a company who to be frank, are tasked with dealing...

I write a lot about the intrusive advertising industry, if your regular reader of my blogs you will already know why. I look at...