There has been a massive increase in social media usage over the latest lockdown periods across the world. The latest Simon Kemp figures...
Whenever you and I deal with a business, we deal with frontline workers, B2C or B2B it is always front line people. I remember being in...
In the B2C world, it's easy to spot customer experience, we might fill a shopping cart on-line or go into a shop and be ignored, either...