5/20/2020 9:40:01 AM Why Your Customer & Supplier are Becoming a Micro Competitor. By Stephen Sumner Prior to this crisis many retailers (other sectors apply) tended to want to continue with more of the same old same old in anticipation...
1/28/2020 10:29:41 AM When Community Becomes Your Competitive Advantage By Tim Hughes We believe that social media has changed the world. It has changed society and it has changed the world of business. Here is a great...
12/23/2019 8:49:41 AM Master the New Logic of Competition By Tim Hughes As buyers we won't put up with any digital intrusions anymore. Advertising, cold calling, emails, we ignore it or deploy technology to...
11/1/2019 1:01:05 PM Can Retailers command brand loyalty? By Stephen Sumner The hottest segment in retail is direct-to-consumer (D2C) brands. It’s also very competitive and quickly evolving, from online-only to...
10/2/2019 8:18:51 AM Customer Experience meets your Excellence: How to Edge out the Competition By Tim Hughes It's not rocket science to think that happy employees makes happy customers. If you look at the recent demise of Thomas Cook, there are...
8/22/2019 9:26:06 AM Are you and your company the same brand? By Stephen Sumner “Nike isn’t a running-shoe company,” “it is about the idea of transcendence through sports.” For as along as I've been in business I've...
8/6/2019 9:22:50 AM Your Employee Engagement Sucks, Both You & HR know it. By Stephen Sumner What used to work for us is now holding us back! "HR needs to partner with senior leaders and effectively communicate with all levels of...
6/17/2019 8:21:02 AM Why Your Competitor is Winning 'your' Business with Content. By Stephen Sumner I'm not sure if your aware of the recent trend report from Gartner and Forrester, both agreeing that the traditional buying process has...
5/13/2018 12:00:00 AM How Digitisation Is Disrupting and Consolidating Conventional Businesses By Tim Hughes Good point made in this article that startups (like ours) run in the Cloud. There is no debate, why on earth would we want servers and a...