2/19/2021 12:56:10 PM Customer Experience Has Become Homogenised, Just Like Retail - Here's Why? By Stephen Sumner Let me give you something to think about. If you had seen the following statement prior to this pandemic what would you, your leadership...
4/27/2020 11:40:05 AM Why Consumer Behaviour NOT Tech Drives Disruptive Change. By Stephen Sumner The warning signs have been there for sometime in retail la la land. In January 2020, the BRC noted there was a “seismic shift” in the...
4/15/2020 12:00:00 AM Covid19 - Executing Your Reimagined Go-to-Market Strategy By Tim Hughes Most companies have done the maths, they have a “fact base”. They have re-evaluated the pipeline, they have worked out which staff to...