5/3/2021 11:30:55 AM Can Marketing Still Lay Golden 'Growth' Eggs in a Post Pandemic World? By Stephen Sumner Prior to this pandemic marketing communications should have been about 8% of the marketing function’s duties. However, it increasingly...
5/3/2021 11:05:38 AM How Brands Are Creating Commercial Relevance With eGamers & Social Media? By Stephen Sumner For this blog I've picked up on a couple of trending stories. My focus is to stimulate the industry to continue to recognise that you...
5/3/2021 10:31:48 AM When a 'Good Enough' eCommerce Experience Is NO LONGER Good Enough. By Stephen Sumner Today's digitally savvy and not so loyal consumer are firmly in the driving seat, it's they who get to choose when, where, and how they...
4/26/2021 10:33:00 AM 84 percent of Organisations Acquire Startups to Bolster Innovation - What About Supermarkets?. By Stephen Sumner If you live in the right part of the country (UK) you can now call on a whole raft of app-based systems that promise to bring you...
4/26/2021 12:00:00 AM Why Retailers are Getting Killed by Their Own Customers & The CMO. By Stephen Sumner On average, CMOs are the shortest-tenured members of the C-suite. Their boards demand greatness from them—expecting top marketers to be...
4/12/2021 11:13:51 AM Forget NPS & Mystery Shopping - In Retail "Social Sentiment" Is Driving Transformation. By Stephen Sumner "A recent McKinsey study indicates that CPG companies with innovative sales and marketing teams grow 4.1% faster than those who lack...
3/29/2021 11:55:37 AM Without Culture Change You Don't Have a 'Brand Strategy'. By Stephen Sumner As the pandemic took hold it offered pain for many and unprecedented years of growth collapsed into weeks and months for others in the...
3/29/2021 11:28:53 AM Retailers Love Customers - They Just Don't Want to Know Them. By Stephen Sumner Retailers should expect a strong return to physical stores once governments have vaccinated tens of millions of consumers. Accordingly,...
3/23/2021 12:50:58 PM Online Retail Returns: 3 Ways You Can Reduce Them & Educate the Consumer in the Process. By Stephen Sumner As we know Online shopping has risen strongly during the pandemic, but this has also meant a big increase in the number of items being...
3/18/2021 10:29:31 AM Buying Tiger Woods Golf Clubs Won't Transform my Game - So Why Do You Think It will Change M&S? By Stephen Sumner One of the reasons the physical 'Shopping Mall' was seen as a great place to be alongside the retail High Street is because it leveraged...
3/8/2021 11:54:37 AM 'Visual Merchandisers' - Retail Needs You More Than Ever, Please Come Back! By Stephen Sumner The current crisis has forced organisations to adapt rapidly to new realities, opening everyone’s eyes to new, faster ways of working...
3/8/2021 10:50:39 AM Research: The Rise of 'Social Search' & How You are Being Left Behind. By Stephen Sumner Most companies that adopt technology tend to look at from an internal cost saving perspective rather than a consumer centric mindset. The...
3/1/2021 12:00:00 AM Why Talking About 'Adult Content' Has More To Do With Branding Than You Think. By Stephen Sumner In times of desperation retail brands dial up the 'Sale', or 'Offer' messaging. Whilst these are potential buying signals for consumers...
2/19/2021 1:14:15 PM Social Media is Now an Investment in Sales, And Rent is Merely The Cost of Customer Acquisition. By Stephen Sumner Surviving Retail brands are now passing key elements of the fiscal pain of this crisis further down the supply chain by offloading...
2/16/2021 8:04:27 AM "Invention is the root of our success. We’ve done crazy things together, and then made them normal" - Jeff Bezos 2021. By Stephen Sumner Without a doubt 2020/21 has made us all open to change, particularly in the way we have to go about our daily lives. It will go down in...
2/4/2021 1:07:09 PM When Inertia Is With the Consumer How Do You Maintain 'Front of Mind' Awareness? By Stephen Sumner Fickle lot those socially savvy consumers eh! Let's be honest with ourselves, retail adopted the homogenisation and the blandness of...