6/1/2021 9:33:46 AM The Powerful Influence That is Gen Z & Why You Need to Understand More Than Just Where They Hang Out. By Stephen Sumner I have been doing some deep dive 'go to market' research for a client of mine around those pesky 'yoots' known as the 'Gen Z people'....
6/1/2021 8:55:59 AM Retail Can Learn More From How Consumers 'Experience' Your Brand Than it Can From Just Transactions? By Stephen Sumner Prior to 2020, the experience economy appeared to be booming. In the US, sales of spectator events, amusement parks, restaurants and...
5/25/2021 10:08:41 AM Live Shopping on Facebook Combines the Fun of Live Video with the Convenience of Online Shopping. By Stephen Sumner The speed at which Chinese innovation is becoming ingrained in user behaviour in China provides us in the west with a window of...
5/25/2021 9:45:04 AM Why Do Customers Buy from Someone Else? By Stephen Sumner As a company you have to have a strong sense of who you are appealing to if you are to build a sense of personality (brand) that starts...
5/3/2021 11:05:38 AM How Brands Are Creating Commercial Relevance With eGamers & Social Media? By Stephen Sumner For this blog I've picked up on a couple of trending stories. My focus is to stimulate the industry to continue to recognise that you...
4/26/2021 10:33:00 AM 84 percent of Organisations Acquire Startups to Bolster Innovation - What About Supermarkets?. By Stephen Sumner If you live in the right part of the country (UK) you can now call on a whole raft of app-based systems that promise to bring you...
4/6/2021 9:25:50 AM What Can We Learn From 'Tinder' About Branding? By Stephen Sumner Let's imagine you're sat in a bar, but this isn't just any bar, this bar is where you go to 'listen' to what people are saying about...
4/6/2021 8:43:02 AM A Great Customer Experience Today is The Minimum Expected Experience. By Stephen Sumner Brands that didn’t take e-commerce and digital mastery seriously enough before the pandemic are now out of business, or heading in that...
3/8/2021 11:54:37 AM 'Visual Merchandisers' - Retail Needs You More Than Ever, Please Come Back! By Stephen Sumner The current crisis has forced organisations to adapt rapidly to new realities, opening everyone’s eyes to new, faster ways of working...
3/8/2021 10:30:20 AM Phygital Magic is What's Needed to Immerse Today's Consumers By Stephen Sumner I write this blog as most of the world anticipates their version of release from lockdown. Retail in all its forms and sectors in...
2/19/2021 12:56:10 PM Customer Experience Has Become Homogenised, Just Like Retail - Here's Why? By Stephen Sumner Let me give you something to think about. If you had seen the following statement prior to this pandemic what would you, your leadership...
2/11/2021 9:52:40 AM Social Media Is The New Campfire And Today We All Have a Story to Tell. By Stephen Sumner Consumers are a fickle bunch, if you're brand is no longer as relevant as it once was they will go to the next one with whom they 'feel'...
1/25/2021 11:30:07 AM Is eCommerce As we Know it Impenetrable to Disruption? - I Don't Think So, Here's Why! By Stephen Sumner Of course the Covid crisis has accelerated the collapse of businesses that already had weak balance sheets, especially those that were...
1/14/2021 9:52:19 AM Don't Be a Zebra in a Herd of Zebras. By Stephen Sumner To get people out of the 'stay at home' anxiety' mindset means that today this should be a unique experience for the consumer, something...
11/26/2020 1:05:52 PM What Does Shapewear Brand 'Spanx' Have to Do with Your Ears? By Stephen Sumner Over the years I've worked on numerous brand realignment, and brand re-positioning strategies, these include companies of varying sizes,...
11/15/2020 1:04:43 PM Why Local Retail is Smarter & More Agile than the Multiple Retailer. By Stephen Sumner Since March 2020 when this crisis broke every citizen in every country has been drip fed the message 'stay at home'. By the end of...