An interesting article by venturebeat in which they say
"Recently, nearly half (49%) of U.S. consumers revealed being incorrectly marketed to by brands they’ve previously shopped with, and as a result, swift action was taken — 57% unsubscribed from brand marketing content, 34% blocked the brand on social media and another 31% stated they would not purchase from the brand again."
They go on to point out that
"ecommerce sales will grow to over $1 trillion by the end of 2022"
But the issue is nothing to do with your data and targeting.
Why you lost your connection the buyers
We know that buyers have migrated to social media, we know that as McKinsey, Hubspot, Salesforce, Gartner, etc, etc tell us. We also know this from our own experience.
Nobody wants to be a victim to your targeting and it's just simpler to block you.
Now we know our buyers are on social media, why don't you just ...... go and have a conversation with them?
Now Imagine .....
Imagine, I pick you up tomorrow in my car and drive you to a place which is full of your prospects and customers. All you have to do is go up and have a conversations with them.
Remember, social media is, social media. In the past you interrupted somebody with a cold call or an email and pitched your services. As social media is being social on media, interrupting and pitching does not work.
If I walked up to you at a social event and pitched, you would make your excuses and go and talk to somebody else.
So how about tomorrow, I pick you up in my car and we go to a place where all your prospects are hanging out. You can stay as long as you want. All you have to do is have a conversation with them. It's that simple, if you are interested, read on.
What is social selling?
Here at DLA Ignite, we define social selling as
"Using your presence and behavior on Social Media to build influence,
make connections, grow relationships and trust, which leads to
conversation and commercial interaction."
It's not witchcraft, it's enabling your salespeople to work from home, (or the office) and create conversations with prospects and customers. Conversations on social media and conversations that convert.
The problem with the name "social selling" is that people think that this is selling on social. All these pitches that you get on social are not social selling, they are spam.
The other thing you need to know about social selling is that this isn't about "putting out some videos" or "putting flowers on your profile" or "going viral" this is about revenue, EBITDA, you winning business from the competition and having a competitive advantage.
With anything you do on social there are two questions you need to ask
1. How many leads / meetings / conversations will I get from this post / blog / activity?
2. How much revenue / EBITDA am I getting as a business?
So who's social selling?
In case you missed it, the Bank of America’s Merrill Lynch have banned cold calling and have moved all their people to social selling. This isn't some trendy tech company that might have decided to do this on a whim, this is a very conservative financial services company that has made a decision based on data.
But surely cold calling has a better ROI than social selling? Not according to Merrill Lynch.
"They will also be encouraged to contact prospects over LinkedIn, which has a higher hit rate than cold calling"
The CRO (chief revenue officer), Richard Eltham of Namos Solutions, of one of clients posted a comment on LinkedIn about social selling. See here.
“Social selling is not an option now it is the way of the world and you either learn and execute it or fear getting left behind”
Kevin Murray who is the Head of Sales at MacArtney Underwater Technology recently posted about his success with social selling here and wrote an article about the transformation that has happened in sales here.
Andrew Ferrier who is the CEO of Display Technology Ltd and in this article it talks about why Display Technology have adopted social selling. His team have also created a social media strategy with help from our partner, Crux.
Their social media mission statement is
“We want to position ourselves as a forward-thinking, knowledgeable team of individuals who are all experts in our own right, therefore, collectively awesome!”
Andrew also says in that post
"Adopting this (social selling) strategy has taken all of us well outside of our comfort zones but the rewards we have seen in a short period of time have created an excitement within the business development team (new term for sales team).
Because of the nature of social media, quite often you can get instant results. Even if that is just a comment left on your post, or a like, or someone taking the time to want to connect with you.
The excitement around the sales team is infectious, it’s no longer a chore to reach out to the market place because the results can be instant and are there, right in front of you."
What sort of results can you expect?
If you check out this video of Chris Mason CEO at Oracle reseller Namos, fast forward to 19 minutes 55 seconds. Chris talks about a $2.6 million win from being on social, after completing the DLA Ignite social selling and influence course.
What happened? They buyer was on social media looking for a solution to their problem, spotted one of the Namos salespeople, who had a buyer-centric profile and asked if the salesperson could help them. That turned into a $2.6 million deal.
Contact any of the DLA Ignite team, Eric, Adam, Nick, Vanessa, Lorena, Priscilla, Lenwood, Alex and they will be more than happy to help.
Go and look at their LinkedIn profiles .... look how they can have digital conversations, create insightful content. This could be your company!
We are the only social selling and influence company in the world to offer a certificate in social selling sponsored by the Institute of Sales Professionals (ISP).
Other articles you might be interested in ....
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How to create budget and build a business case for your social selling project
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Can I de-risk my pipeline with social selling?
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Can social selling create value for my clients?
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Should my salespeople be making time to create social posts? Of course
Can Social posts create pipeline or opportunities? You bet!
There is a clear gap opening in business between those companies that have a pipeline problem and those that don't ...
How are you going to build pipeline and prospect now that all the low hanging fruit has gone?
Articles to support sales people - sales process and sales tips
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Can I get headhunted for my next job with social selling?
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Can I use social selling if I have nothing to say?
Looking for hacks, maybe you shouldn't
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How do I sell social selling training to my boss?
Can I get invited to more client top table discussions with social selling?
What is the best way to influence my LinkedIn network?
Can I use social selling to sell into a territory?
Can I use social selling to grow pipeline within target accounts?
Can social selling help me if my companies website isn’t good enough?
Can social selling help me if my prospect list is out of date?
Can social selling help me if we are too expensive?
Do my SDRs need to become hybrid?
Can social selling help me if we are not market leader?
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Articles about Employee advocacy
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Articles for Marketing
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Can social selling put marketing front and centre of a business?
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Can I transform my team with two 90 minute sessions on social selling?
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Our VP of Sales Just got 83 likes on a LinkedIn post, so that means we are social selling? No!
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How social transformed procurement
Articles for the CFO and Finance
Accelerating digital skills is one of the top priorities for finance leaders