A "Growth' mindset is defined as a leader who encourages teams to work across the company, fostering an agile culture of collaboration...
The job of retail leaders is to understand how to inspire the consumer first and foremost, ensuring your entire team are internally...
The old but very much valid maxim 'retail is detail' seems to be losing its credibility and lustre for many based on the experiences by...
If you work in marketing you convince yourself that everyone is looking at your brand and company, yet the reality couldn't be further...
If you operate in the retail sector you'll have been told that 'service' is one of the key things that differentiates your company from...
Unless you've been hiding under a rock these past few years, regardless of where you are in the so called 'developed world' you can't...
Let's imagine you're sat in a bar, but this isn't just any bar, this bar is where you go to 'listen' to what people are saying about...
Today we take it for granted that at the click of the mouse we can talk to, be seen with, and connect to virtually anyone around the...
Brands that didn’t take e-commerce and digital mastery seriously enough before the pandemic are now out of business, or heading in that...
"The report’s overall message is clear. Companies that have formal customer engagement initiatives outperform those that don’t. For...
In this article from the Boston Consulting Group (BCG) they ponder this exam question, and I will answer it based on how we see the world...
This is a great article by McKinsey, in summary it talks about this notion in business that IT drives transformation. Or that system...
I work with a great team at DLA Ignite, we are across the Globe working with a wide range of industry sectors: Oil and Gas, Telecoms,...
There has been a massive increase in social media usage over the latest lockdown periods across the world. The latest Simon Kemp figures...
There's so much I've learned about the future of work from hairdressers in the past two months. It's the attitude that really impresses....
One of our clients recently described a "social" organisation. A social organisation being one that is run on social. Social in sales,...