It makes sense, we all hate talking to salespeople, we go online in "salesperson avoidance" mode.  We do our research online, we decide what we want helped by Youtube video, online content and questions we leave on social media.

Will we really "cross that chasam" and make a salesperson redundant?  Alibaba think so.  I'm sure that certainly we will see this sort of thing starting to creep in.  Didn't we buy certain software products that way? Hootsuite? Buffer? isn't cloud built that way?  You put in your credit card and off you go.  We certainly purchased our accounting system, Xero, that way.

Certainly in the last company I worked for, everything was self-service, HR, expenses, booking hotels.  You were expected to do it all and it worked well IMHO>

So what do you think?