I decided that I wanted to buy a particular car, so I contacted by local garage, and they said "I'm sorry sir but you cannot afford it". I complained to the actual car company and they got the salesperson to ring me up and apologise, he did this by telling me it was all my fault and I couldn't afford the car. In fact I couldn't find a single dealer in the London area who would talk to me and I ended up buying the car from Durham in the UK, which is a 4 hour drive each way.
What was the problem?
When they asked me my budget, I pitched the figure low. Now that's not because I've been on a negotiation course (I have) but because buyers do this, don't we? We never tell a salesperson the truth when they ask us for budget. But this car company sales methodology was so inflexible it couldn't take into account a "savvy shopper".
BTW I've purchased my 5 last cars from this manufacturer.
We all have a nightmare story to tell about car salespeople and, to be honest, I'm amazed they still exist when I can go online and configure a car.
So this idea that Toyota are changing the way people can buy their cars in NZ does not surprise me.
But the question is, will people use this method to sell things elsewhere.
Thanks to Graham Hawkins for finding this.
It will turn the traditional car purchasing process on its head here with the introduction of no haggle pricing and the transformation of dealerships into stores. These will be staffed by product experts driven by customer satisfaction rather than salespeople chasing commissions. On top of that, Toyota will offer flexible test drive periods and even a seven day money back offer. This new approach to buying a vehicle is about getting rid of the ‘bothers’ faced by punters during the purchasing process and Toyota says this will save customers time and money, along with giving them a greater choice of vehicles, especially for those in the regions. It’s a customer-centric approach designed to make the process easier and pricing more transparent.