It's started! - While I realise that many of us have not even got a handle of social media yet. That said, AI is about where social media was 8 years ago.
Very experimental and in small pockets.
Two things that I can promise you are true :-
1. It won't go away and you need to get on the "train and it's leaving the station" and
2. You need a strategy to stop wasting your company a shed load of money.
Just like social media, where even today you see budget wasted on "random acts of social", the same will happen with AI.
You might even get a promotion.
The study found that tech-savvy businesses are using AI to increase sales, facilitate customer engagement and generate business insights. And it is working: three-quarters of firms are already seeing a 10% uplift in sales since starting to use the technology. The customer experience is a big focus of AI adopters: 73% think AI can increase customer satisfaction scores and 65% believe it could reduce future customer churn.