Article (rightly) argues the need for Emotional Intelligence (EQ) when dealing with customers. Of course, we have always been treated as pieces of meat as there is a rush to strip out of cost. The customer is often ignored or feelings are not taken into account. In a recent survey, the technology that people wanted greatest of all, to communicate was the telephone.
Also making sure that there is no employee left behind.
/Passle/59673246b00e801d00aac5ae/MediaLibrary/Images/2026-09-25-16-03-46-693-6ab69b62df395740a26c110d.jpg)
/Passle/59673246b00e801d00aac5ae/MediaLibrary/Images/2026-09-22-14-19-52-525-6ab28e88af556e9074385ab2.jpeg)
/Passle/59673246b00e801d00aac5ae/MediaLibrary/Images/2026-09-22-15-50-51-738-6ab2a3dbcb5b8c6c06aef21c.jpeg)
/Passle/59673246b00e801d00aac5ae/MediaLibrary/Images/2026-09-25-15-46-19-636-6ab6974b0a48f74b55a7dd12.jpeg)