I read this article and it inspired me to write my own version. 

We all know the world has changed, both with the arrival of social media and the internet and with the arrival of the pandemic.

Digital transformation is changing the role of the CMO

But as this article states

"In the wake of this revolution, we’re seeing more time and resources spent on digital engagement— to the tune of over $2 trillion invested globally. Yet, only 18% of organizations are seeing a significant return on these investments."

Adapt or be left behind

This article goes on to say

"The truth is, unless companies adapt to the new consumer-first reality, they’re just planning for obsolescence. And increasingly, it’s the CMO’s job to lean in and lead forward towards the digital transformation that will keep the company’s economic, brand, culture, and growth strategies alive and thriving."

The five truths about the future of the CMO

1. Your prospects are now active online

If we look at the latest research from Hootsuite and We Are Social, here, there are now 4.48 billion people active on social media, that is 56.8% of the world's population.  That's a year on year increase of 13.1%, or put it another way 520 million people have joined social media in the last year.  If you take out of that the old and the young, from a B2B prospective, all your prospects and customers are online. 

The average person (your prospects and customers) are spending 2 hours and 24 minutes active on social media.

2. The old paradigms of marketing are over

Current Marketing isn't working anymore - who says Gartner!

In this webinar Gartner share research that states that

"64% of B2B customers cannot tell brands apart"

"Humans spend 10 seconds or less viewing web pages regardless of quality"

"76% of B2B customers do nothing once they see the brand experience"

Let's look at the current marketing activities one by one and see what the research says for all of them

3. Advertising isn't working

We see figures that the spend of advertising is increasing.  The reason for this, is it just doesn't work, so people have to try and spend more to get it work.

We all spend our day trying to keep away from brands putting their message in front of us.

On a recent interview on my podcast, we went through that digital advertising has an average of 98.8 % failure rate.

Facebook ads have a 1.61% success rate.

Google ads have a 1.91 % success rate.

Programatic has a 0.35 % success rate.

Thus digital advertising has an average 98.8% failure rate.

4. Email marketing isn't working

According to this article from The Drum, "According to Hubspot, the response rate to emails fell to a record ... Said differently, 98% of our efforts to reach new prospects failed."

Let's just confirm that, according to Hubspot and they sell email marketing systems so they have a vested interest to talk up email marketing, confirm that email marketing has a 98% failure rate.

5. Cold Calling isn't working

In case you missed it, the Bank of America’s Merrill Lynch have banned cold calling and have moved all their people to social selling. This isn't some trendy tech company that might have decided to do this on a whim, this is a very conservative financial services company that has made a decision based on data.

But surely cold calling has a better ROI than social selling?  Not according to Merrill Lynch.

"They will also be encouraged to contact prospects over LinkedIn, which has a higher hit rate than cold calling"

With all of these legacy sales methods no longer working, people are switching to social selling.

Why? Because of the great case studies and great returns.

Social selling is not about spamming people on social, that's spamming people on social.

Social is using the DLA Ignite methodology to have a buyer centric profile, build a network and to share insightful content.

How can marketing be front and central to this move to social?

First your business needs a strategy and here at DLA Ignite, we can help you business with that, see this article here.

If you are interested, we go through in more detail on this webinar.

Next the marketing team need to look at

  • Measurement
  • Empowerment and education (activation) of the people for the business
  • Keeping people on track
  • Coaching 
  • Onboarding
  • Transition to being a media organisation

Today we are going to look at measurement.

The business can measure a number of leading indicators that will measure to see if the business is on track.

  • The number of connections a salesperson makes and are salespeople growing their network into the accounts they are looking to influence (sales to)?
  • The views a salesperson is getting on their content
  • The engagement they get on content - All engagement is the ability for sales people to have conversations and conversations drive sales
  • How many conversations are the sales people having through social
  • How many of these conversations are leading to meetings
  • How many of these meetings are leading to proposals
  • How many of these proposals are leading to sales

So who's social selling?

The CRO (chief revenue officer), Richard Eltham of Namos Solutions, of one of clients posted a comment on LinkedIn about social selling. See here.

“Social selling is not an option now it is the way of the world and you either learn and execute it or fear getting left behind” 

Kevin Murray who is the Head of Sales at MacArtney Underwater Technology recently posted about his success with social selling here and wrote an article about the transformation that has happened in sales here.

I don't believe you Tim!

If you check out this video of Chris Mason CEO at Oracle reseller Namos, fast forward to 19 minutes 55 seconds. Chris talks about a $2.6 million win from being on social, after completing the DLA Ignite social selling and influence course. 

Here at DLA Ignite we don't do "hints and tips sessions" we don't want you to waste your money. Our social selling and influence methodology will provide your sales team with the stable platform for growth. It is also the only social selling program based on 70:20:10 change management principles which gives your business the mindset change and habit change they need in this digital world.