A Great Customer Experience Today is The Minimum Expected Experience.
Brands that didn’t take e-commerce and digital mastery seriously enough before the pandemic are now out of business, or heading in that...
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How Content can be led by Communication & Collaboration
Across any function within any business, within any sector communication has been a word many have used as a key driver for relationship...
Customer Engagement Is Your Secret Weapon To Beat The Competition
"The report’s overall message is clear. Companies that have formal customer engagement initiatives outperform those that don’t. For...
eCommerce - Why It's All About the Transaction Not The Social Experience.
I've been involved in eCommerce since the very early days, and during that time I've seen a lot of brands come and go, along with a whole...
A Successful Customer Experience Strategy Means Keeping it Consistent
Many of you may know that I do a lot on social .. it stands to reason, we help companies transform with social, in sales, human...
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