Know the Difference Between Customer Experience and Customer Service
This Gartner article, with CEB now Gartner research makes a good point that there is a difference between customer experience and...
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Digital Leadership Associates Archive
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Four Myths of Digital Transformation
Nice article that uses research to back it up.
But, the number one thing you need is a strategy. That strategy needs to take into...
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Competing in the Age of Disruption
In 2004 Nicholas G. Carr wrote his book "Does IT Matter" in it he discusses how IT has become a long line of upgrades. From...
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Is your Strategy fit for a Digital World?
It's worth remembering that products, platforms and technology are all tactics and they are not strategies.
Google strategy and you get "a...
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Why You Must Break The Rules To Achieve Mega Success
Here at Digital Leadership Associates (DLA) www.social-experts.net we are changing the world, slowly, but we are. Many people see...
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