The Death of Social Reciprocity in the Era of Digital Distraction
A friend of mine came to me and said he had lost confidence in selling. I said to him rubbish and then got him to talk about his...
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Why Accounting and Finance Needs a Seat at the Digital Transformation Table
When I talk to people about digital transformation the conversation soon turns to customer experience.
The trouble for many...
Why Customers Are the Real Drivers of Digital Transformation
Customers are making decisions on how to deal with your organization.
Let's forget for a second the way you might want to sell to them.
New Roles of HR Leader in The Fourth Industrial Revolution
When I first started being involved with Payroll and Human Resources (HR) it was some 25 years ago. People were taking paper based...
Executives are out of touch with the Human Effects of Digital Darwinism
I was on the phone to a senior executive from sales the other day and they relayed a conversation from a senior management away day they...
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