There is a common theme about customer service and customer experience which nobody talks about.  Social Media.

Think about it....

I had a cold call the other day from "The British Chamber of Commerce" they were doing a survey about recruitment, skills and graduates.

The problem so often when looking at digital transformation is there is so much research and little actual facts.

Selling Digital...

Kodak designed the first digital camera, but they were so terrified that this would cannibalise their business that they hid it in a...

Social Media over the last two years has jumped from Marketing to Sales to HR to Procurement to Supply Chain and it's now jumped to...