How Do You Maintain Customer Experience on a Shrinking Budget?
There has been a massive increase in social media usage over the latest lockdown periods across the world.
The latest Simon Kempfigures...
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Why Frontline Workers Must Be Part Of Your Digital Transformation
Whenever you and I deal with a business, we deal with frontline workers, B2C or B2B it is always front line people.
I remember being in...
Even for B2B Companies Customer Experience Is The New Brand
In the B2C world, it's easy to spot customer experience, we might fill a shopping cart on-line or go into a shop and be ignored, either...
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