Building Your Customer Experience Into Your Company’s Core Values
We all know that our employees are our most important asset. Some of us even do something about it.
Our business is about...
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Transform Customer Journeys at Scale—and Transform Your Business
I was in Austria this week presenting to the Board of a customer of ours at one of their company retreats.
Sitting in the airport in...
"Social currency is the fuel of the modern retail economy, and community is its killer app".
52 percent of millennials say that they always research background information before buying goods or services, compared with 45 percent...
What does 'Retail' need to do to survive in 2020 & beyond?.
We know e-commerce has led to fewer people coming to our physical stores. So, what can we do to turn this trend around and increase foot...
A Successful Customer Experience Strategy Means Keeping it Consistent
Many of you may know that I do a lot on social .. it stands to reason, we help companies transform with social, in sales, human...
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