Disrupt Yourself -- or Someone Else Will
In his book "The Innovators Dilemma", Clayton Christensen points out that the most successful companies stay close to their client.
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Know the Difference Between Customer Experience and Customer Service
This Gartner article, with CEB now Gartner research makes a good point that there is a difference between customer experience and...
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Four Myths of Digital Transformation
Nice article that uses research to back it up.
But, the number one thing you need is a strategy. That strategy needs to take into...
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Competing in the Age of Disruption
In 2004 Nicholas G. Carr wrote his book "Does IT Matter" in it he discusses how IT has become a long line of upgrades. From...
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Factors that drive innovation in organisations
There is a the famous quote from Brian Solis "we are all in on digital transformation, except we have been in meetings".
And that for many...
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