A Successful Customer Experience Strategy Means Keeping it Consistent
Many of you may know that I do a lot on social .. it stands to reason, we help companies transform with social, in sales, human...
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Where Net Promoter Score Goes Wrong
Net Promoter Score has been a main stay of the world of customer experience, but in a social world is it relevant?
What do I mean?
How to Use Social Listening to Find Clients
This is a good article from my friend Carlos Gil, and congratulations on being a contributor at "Entrepreneur". What I would say...
Social media - your industry perception matters
A short (8 minute read) from the team at Brandwatch on the different perceptions of industries and brands on social.
For example, airlines...
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