When I saw the headline my first reaction was 'that's odd'. Especially when the article goes on to say that:

From now on, if you want to interact with Lush, you can do so in a slightly less modern way: via email, website live chat, or - horror of horrors - by phone.

Then the penny dropped, I checked out LinkedIn to see if I could find any prominent leadership team profiles - I gave up. Actually I did find some people but they weren't active and didn't have a network.

No wonder LUSH have thrown in the towel and I can't see email and phone being the way of the 'future'!