At least six years according to Ryanair.
Anyone that has flown Ryanair has at some point, been frustrated/annoyed by their additional costs, buying process. delays and monopoly on some routes within Europe. Sometimes Ryanair is the only option to get you to your destination.
Cost can be a factor when flying with Ryanair although if you want to take luggage larger than a pencil case and dare I say - prefer to sit with your family or traveling companions - it will cost you.
Are we surpassed that Ryanair has been voted worst short-haul airline for the sixth year in a row - no. Are we surprised they dismissed the result as 'worthless' and irrelevant' - maybe?
Do we feel that Ryanair doesn't give a damn about its customers? Yes.
Would we prefer to fly with a carrier that does care about us? Yes.
Many of you that will laud Michael O'Leary as a clever entrepreneur (with no social presence) but maybe he's heading the same was as Gerald Ratner - remember the 'Ratner effect'?
There is only so long you can continue mistreating and ignoring your paying customers.
RYANAIR has finished bottom of a travel survey ranking short-haul airlines operating in Britain. It is the sixth year in a row that the Irish airline has propped up the table of the Which? Travel survey. The consumer champion said cancelled flights due to strike action and changes to baggage policies were among passengers’ grievances. However Ryanair described the results of the survey of 7,901 Which? members as ‘worthless’ and ‘irrelevant’.